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Help

1. What is www.HobbyRaw.com?
2. How do I place an order?
3. How long will it take to receive my order?
4. What are the shipping costs?
5. What shipping service do you use?
6. How do I check on my order status/delivery status?
7. How do I know if it is safe to use my credit/debit card over the Internet?
8. What is your Return Policy?
9. Will my personal information be kept private?
10. How can we contact you?
11. Terms & Conditions of Sale

What is www.HobbyRaw.com? Back to top
www.HobbyRaw.com is a virtual shopping mall where you are able to make online purchase of All Range of Radio Control Toy, it's accessories, gifts for all occasions at the convenience of your own home.
How do I place an order? Back to top
Placing an order with www.HobbyRaw.com is simple and secure by using Paypal Payment Gateway. Just browse through our site and select which item you want to order and follow these simple STEPS!
  1. When you have already selected the item you want to purchase, just click on the Add to cart button. This will take you to your shopping cart where you can view all the items you have selected and the price in USD.
  2. Once you have finished all your shopping, you can view your shopping cart by clicking on the Shopping Cart link on top right of the page.
  3. The total amount will be shown based on your order. For any special shipping instructions such as different address or collection on your own, you can inform us by filling the special instructions box on your shopping cart page. If you have made any special changes to your order, please click on the Update button to update your order. Once you have confirmed your order, please click on the Checkout button and after which you will be asked for payment using Paypal. Click Confirm Order after using our Payment Method, and a Payment Result page will be showed up to notice you the result after your order's payment is clear.
How long will it take to receive my order? Back to top
For regular delivery, expect to receive your order within 6-14 working days from ordering date. Please note that during busy period, your order may be slightly delayed, but rest assured that we will always keep you informed.
What are my shipping cost? Back to top
You can add the items into card and calculate the total of shipping cost, or ask for the shipping cost by emailing us at service@hobbyraw.com.
Our price is based on USD$. Local currency conversion will be based on your Bank credit card prevailing exchange rate.
*All taxes and duties imposed on items will be paid by buyers upon goods received.
What shipping service do you use? Back to top
We will ship your purchase via China EMS or Air Post for all of world customer.
How do I check on my order status/delivery status? Back to top
You can login your account area and trace your orders. You can also email us at service@hobbyraw.com(quoting your order number) regarding the status of your order. We will also be emailing you an order confirmation within 24 hours.
How do I know if it is safe to use my credit/debit card over the Internet? Back to top
All credit card information process on the Paypal web site is encrypted for your safety, and it cannot be read as Paypal Payment Gateway Secure Server Software is the industry standard and among the best software available today for secure commerce transactions.
What is your Return Policy? Back to top
All items are tested before delivery or ready for collection and they are under 3 days warranty from the collected date. Delivery Fee and Item Sold are not be refundable.If you are exchanged an item that was incorrectly delivery to you, please email us at email us at service@hobbyraw.com. and we will arrange for the item to be picked up by our courier.
Will my personal information be kept private? Back to top
At HobbyRaw.com, we value our customers and their privacy. Please be assured that the information collected is protected from public access and we do not rent or sell any of the information to third parties. The information collected will be used to enhance our products and services so as to improve our quality and communication with you, our valued customer.
How can we contact you? Back to top
You can click the link of Contact Us on the top of page to get the contact methods.
Terms & Conditions of Sale Back to top
All products sold are genuine, in good condition and fully tested before delivery to you or ready to be collected by your own from us.
Colors shown represent true product color as accurately as possible. However due to color reproduction on computer monitor, physical
product color may vary.